8 Comments

    • Margarita

      Hi Floyd,

      Thanks for dropping by.
      I’ve contacted Karatbars regarding your damaged card.

      Please write to Christian (christian.toboc@karatbars.com) and he will make it possible for you to order a new card from your back office. You will need to pay a small fee for that.

      Hope that answers your question.

    • Margarita

      Hi Myounghee,

      I didn’t understand your question right away. Did you lose you PIN?
      If you lost you PIN, contact MasterCard support at this email: karatbars@prepaidfinancialservices.com and say that you need a new PIN.
      You can also call them. If you are in UK, call +44-207-127-8165. If you are in US, call 001-518-751-9114.

      Enjoy your day 🙂

  1. ÇHARLES KOFI MARIWAH

    Charleskofi. Username
    ÇHARLES. KOFI MARIWAH Name
    I lost my karatbars mastercard for two
    Months now I have done everything to
    get replacement but all avai so please make it
    Possible to get new one
    Thanks

    • Margarita

      Hi Charles,

      You can easily get a new one.

      Please contact MasterCard support at this email: karatbars@prepaidfinancialservices.com and say that you lost your card and they will be able to get a replacement for you.
      You can also call them. If you are in UK, call +44-207-127-8165. If you are in US, call 001-518-751-9114.

      Have a wonderful day 🙂

    • Margarita

      Hi Peter,

      Hmm.. If you’ve earned commissions and ordered it 2 months ago and still haven’t received — that’s weird.
      (That may take longer because you live outside of European Union and US/Canada)

      I’d suggest you call Mastercard support using this number: +44-207-127-8165.

      You can also email them at karatbars@prepaidfinancialservices.com (but call them first).

      Hopefully you receive your Mastecard soon 🙂

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