13 Comments

  1. Cindy

    HI…everytime I enter my newly generated code, I get a “Two-Factor Secret is wrong message”.

    I have refreshed the page, scanned a new barcode and tried again several times….same message….

    • Margarita

      Hi Cindy,

      The code you are entering may not be associated with a correct Karatbit account…

      Did you go through the steps in Problem 3 above?

      Instead of emailing Karatbit, call them tomorrow and ask to disable your 2FA (follow the steps in Problem 3):
      +1 224 829 00 47 (Canada or US) or +49 (0) 711 128 970 00 (EU and UK).

      Have lots of success in the new decade 🙂

  2. Hi….I have requested to disable my 2FA code before the of 4th January doors to close to swamp my KCB now l bag to add more time so that some of our problems can be worked.

    • Margarita

      Hi Benjamin,

      Depending on when you requested it… Karatbit may take time to disable your 2FA.

      Given that so many people have trouble accessing their Karatbit account, the January 4th deadline may be extended, but that’s just my thoughts.

      I know that either way everything will turn out good for you.

      Enjoy lots of positive changes in 2020!

  3. Alex

    Hi,

    When activating the 2FA it keeps on saying The Two-Factor secret is wrong.What should i do?have been trying for days. Do i need to request for deactivation?This is happening on the activation page for 2FA upon registration.

    • Margarita

      Hi Alex,

      Sounds like the code you are entering may not be associated with your Karatbit account.
      If you use Google Authenticator for several other accounts, are you sure that this code is associated with this particular Karatbit account?

      (Also, try to clear cookies).

      If you are sure, you’ll have to contact support@karatbit.com and present. See more here (scroll down).

      1. Copy of your ID card (a secondary identification document can be required)
      2. A selfie with you holding your ID card
      3. Your Skype Username (if you don’t own a Skype account, please create one).

      Let me know if you get stuck somewhere!

      Have an awesome week 🙂

      • Alex

        Please note, the code below is vital for your 2FA recovery! Does the code really matter when putting in the secret code from the authenticator in order to activate ?I accidentally refreshed the page which changed the code before activating and i didnt copy it.

          • Margarita

            Alex,

            Are you talking about 2FA recovery code or 2FA secret code generated by the app every 60 seconds?

            There is only one 2FA recovery code, which is given to you when you are in a process of downloading the app and activating 2FA.

            While 2FA secret code generated by the app changes every 60 seconds, and that’s the code you need to enter every time you want to log in into Karatbit.

            🙂

        • Margarita

          Hi Alex,

          It’s gone now, don’t worry about.

          It’s useful if you want to recover 2FA in case something happens with your phone/app.

          In case something happens with your phone/app you can ask Karatbars to deactivate 2FA for you and all should be fine 🙂

          Have a relaxing weekend!

  4. Alex

    Hi,

    Am getting this error “The Two-Factor secret is wrong” on the The Two-Factor verification page when i enter the secret code from authenticator on registration.What should i do?

  5. basil

    Hallo , i am having this Problem singe Dezember. Since i activate tha 2FA in my Account everytime i try to login to karatbars the Variation Code Shows an errow .i would like to deactive the 2FA and start because i cannot se what new in my back Office

    • Margarita

      Hi Basil,

      If you use 2FA for more than one account: Are you sure you are entering 2FA that is associated with that particular Karatbit account?

      If you are sure then you will have to ask Karatbit to deactivate 2FA for you, which will require the following 3 things from you:

      1. Copy of your ID card (a secondary identification document can be required)
      2. A selfie with you holding your ID card
      3. Your Skype Username (if you don’t own a Skype account, please create one).

      Email these to support@karatbit.com.

      The customer support may take time to answer, so a little patience is required 🙂

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