49 Comments

    • Margarita

      Hi Doris,

      What is the reason you can’t register?

      Is there an error message at some step? Something else?

      Let me know 🙂

    • Margarita

      Hi Doris,

      Oh yes, I had the same problem.

      If you entered the code more than 10 times, then the code you are entering may not be associated with your account.

      If you use Google Authenticator for several accounts, are you sure that this code is associated with this Karatbit account?

      If you are sure, than I’d clear cookies and try entering the code again.

      If it doesn’t work:

      1. Then I’d email Karatbit at support@karatbit.com and ask them to disable 2FA code for your Karatbit account.

      2. Then re-install Google Authenticator app on your phone.

      3. Then log in into your Karatbit account once Karatbit deactivated your 2FA.

      4. After that, just re-activate 2FA and you should be good to go.

      Let me know if it works 🙂

      • Francais

        Hi my name is Francais I have the same problem. I have write several email to the customer support to deactivate my 2FA code but they are not responding on my emails. it is been more than 3 months I am not able to login on my karatbit. So there any specific number I can call them?

        • Margarita

          Hi Francais,

          Yeah, 3 months is a long time — thank you for being patient. I know that Karatbars is working on ways to improve their support system.

          Yes, there is a phone number you can call.

          If you live in Canada or US use this phone number: +1 224 829 00 47. For English press 2.

          *English support is open: Monday – Saturday: 9am – midnight CET

          If you live in the European Union use this phone number: +49 (0) 711 128 970 00. For German, Spanish or French, press 1.

          *Support in these languages is open: Monday – Thursday: 9.30am – 12.30pm & 1.30pm – 6pm CET. Friday: 9.30am – 12.30pm & 1.30pm – 4pm.

          All will be awesome 🙂 Merry Christmas!

  1. Hello i bought some KBC with almost 0.678btc and I only get a 0.998000 kbc and you guys are saying bitcoin is not reversible so is it fair that way whilst they can see the transaction and everything there

    • Margarita

      Good morning Wilson,

      You bought KBC with almost 0.678btc and you got nothing? 0.998000 KBC.. a typo?

      When and where did you buy the coins?

      – If you bought KBC at its ICO stage, in 2018… There were some delays in distributing the coins (and KBC bonuses) due to this.

      However, like Harald Seiz said, people will receive all their KBC purchases and KBC bonuses sooner or later.

      Please contact Elizabeth at elizabeth.cruz@karatbars.com and tell her about the issue with your KBC purchase.

      – If you bought KBC on exchanges other than Karatbit… then you would need to contact them and ask to correct your transaction.

      – If you bought the coins on Karatbit, contact support at support@karatbit.com.

      I believe this should help you 🙂

    • Margarita

      Hey Doris,

      Here is your comment in English.
      HI
      I HAVE TRIED TO ENTER http: //WWW.KARATBIT EXCHANGE PLATFORM IN MY LAPTOP AND NOTHING
      LEAVE A GREEN PADLOCK THEN THEN PUT HTTPS /:

      It’s not very clear…

      You want to access Karatbit?
      Enter karatbit.com into the url field. (It’s https://karatbit.com/ if you are wondering )

      If it doesn’t come up try in a different browser (Chrome, Firefox, Microsoft Edge) or on a different device (your smartphone).

      As far as I’m aware the website seems to be working without interruptions.

      (I don’t understand Spanish).

      🙂

  2. alicia

    my registration went through, but i am unable to access karatbar autherization, it states,

    You are not allowed to link your Account, please activate your 2Factor-Authentication (2FA)

    i dont understand this, as i am still trying to understand the Karatbars system myself.

    can you help plz.

    alicia

    • Margarita

      Hey Alicia,

      You want to link your Karatbit account to Karatbars?

      Yes, first you need to activate 2 Factor Authentication (it’s a mandatory security feature). See how to activate 2FA here.

      Then, to link your Karatbit account to your Karatbars account, scroll to the bottom of this page and watch the video.

      Let me know if there is anything else I can help you with 🙂

  3. NATHANIEL EDWARD BROWN

    Margarita , plb. ease assist I accidently removed the app off my phone , sent two requests for asistance , tovno qvail..

    • Margarita

      Hi Nathaniel,

      It’s all good. Simply email Karatbit at support@karatbit.com and ask them to disable 2FA code for your Karatbit account. They may take time to answer, so a little patience 🙂

      1. Once 2FA is deactivated you will be able to log in into your account without having to enter 2FA code.

      2. After you login, while staying on the same page, scroll down and you will see “You are not allowed to place orders. Please activate your 2FA” message.

      3. Then download Google Authenticator app on your phone again. Then, to re-activate 2FA follow this tutorial.

      Now, if you want to transfer KBC/KCB coins to your Karatbit account and you have your coins in some other exchange or wallet, then mention that in your email to Karatbit. So that you can do the transfer before December 15, 2019.

      To transfer coins, you just need your Karatbit address — no need to log in. (Your Karatbit address is called ‘KBC Deposit Address’ on the attached picture).

      To look up your Karatbit address without logging into Karatbit, look through any deposits to Karatbit you did in the past.

      Depending where you have your coins, to look up past transactions without logging anywhere, you can use Ethplorer.

      If you haven’t done any transactions, then mention in your email to Karabit
      that you need to know your Karatbit address. So that you can transfer coins before December 15.

      This should help — let me know if you have any issues 🙂

      p.s. I removed your phone number and username from the comment for security reasons.

  4. Prudence

    I can’t login to my account it’s just become blank without even asking me to enter my password I have emailed karatbit several times without any help please assists

    • Margarita

      Hey Prudence,

      It probably was a temporary website maintenance. I was just able to access the website and login successfully.

      So, you should be able to login now.

      Currently, Karatbit.com may be slow or may be down at times because there is a lot of people registering for Karatbit this week. Plus when you go to ‘Dashboard’ you can see the message ‘We are working on some cool updates. You may experience some functionalities not working the upcoming week’ .

      Have a beautiful day 🙂

    • Margarita

      Hey Celeste,

      Thank you for dropping by 🙂

      It looks like the website was down.

      It’s now working and you can go ahead and log in.

      Note, this week, when you go to Karatbit.com you may experience interruptions in service because there is a lot of people registering for Karatbit.

      In addition, when you go to ‘Dashboard’ you can see the message ‘We are working on some cool updates. You may experience some functionalities not working the upcoming week’.

      So, a little patience and all will be smooth 🙂

  5. Evelyn Valerio

    I cannot activate my 2step verification from my karatbit account. Everytime I hit the Activate 2step verification button and enter the code generated by the google authenticator I gat a message saying the code was wrong. I”ve tried it several times to make sure I enter a fresh code but it keeps coming back with the same error message.

    • Margarita

      Hi Evelyn,

      Thank you for dropping by 🙂

      I had the same problem.

      Somebody has asked an identical question so I’m copying the answer below:

      ——-

      If you entered the code more than 10 times, then the code you are entering may not be associated with your account.

      If you use Google Authenticator for several accounts, are you sure that this code is associated with this Karatbit account?

      If you are sure, than I’d clear cookies and try entering the code again.

      If it doesn’t work:

      1. Then I’d email Karatbit at support@karatbit.com and ask them to disable 2FA code for your Karatbit account.

      2. Then re-install Google Authenticator app on your phone.

      3. Then log in into your Karatbit account once Karatbit deactivated your 2FA.

      4. After that, just re-activate 2FA and you should be good to go.

      ——-

      Are you trying to link your Karatbit account to Karatbars? Then mention that in the email so that they know you want to do that.

      🙂

  6. Frans Dirabe Morakabi

    Hi i ‘m Kgasa I want to sign with karatbit I struggle can you please help and to top up profit package from gold to VIP

    • Margarita

      Hi Frans,

      You are trying to register with Karatbit… let me know where exactly you are stuck?

      How to upgrade a profit package from Gold to VIP? I’ll have to ask somebody who may know – so will get back to you later with the answer. (I know you can do this with physical Business Packages).

    • Margarita

      Hi Frans,

      I apologize for a long delay.

      I had to find out whether you can do it or not.

      Unfortunately, you can’t upgrade a gold package to VIP.

      However, do the following.

      Call Karatbras at +1 224 829 00 47 (Canada or US) or +49 (0) 711 128 970 00 (EU and UK) and say that you want to get a VIP business status.

      Say that you already have a gold status (from a profit package) and you are looking to pay the difference.

      Update me how it goes.

      Expect success in the new decade 🙂

    • Margarita

      Hey Dale,

      Karatbit sometimes experiences very short service interruptions.

      Please try accessing the website now 🙂

      Merry Christmas!

  7. Sassou

    hello,

    I want to change my bank statement on KYC GOLD at Karatbit.com , i send a request at support but they never answer me.

    Can i told them that i want to reset all my KYC to do that ?

    • Margarita

      Hi Sassou,

      Karatbit may take time to answer (they are working on improving their support system) – so a little patience is required.

      Tomorrow call Karatbars and communicate that you want to change your KYC info on Karatbit:
      +1 224 829 00 47 (Canada or US) or +49 (0) 711 128 970 00 (EU and UK).

      Expect wonders in 2020 🙂

    • Margarita

      Hi Martha,

      Please log out and log in again. Sometimes Karatbit experiences interruptions, so wait a bit.

      Laugh and smile a lot in 2020 and all will be easy and fun 🙂

    • Margarita

      Hi Willem,

      Sometimes Karatbit experiences interruptions in service, so please wait a bit.

      Expect ton of joy in 2020!

    • Margarita

      Hi Heyward,

      Please re-register. You will be able to because your email or phone hasn’t been registered (because you haven’t verified your account 😉 )

      If you’re still experiencing problems call Karatbars explaining the issue: +1 224 829 00 47 (Canada or US) or +49 (0) 711 128 970 00 (EU and UK).

      Have an exciting 2020!

  8. Hi. We wanted to swap the kcb coins to kbc but until now our couns in karatbar has not been transferred to karatbit. And they said after January 4, 2020 it will be automatically became IPO.

    But we want to change it to kbc what should we do? We already emailed the support.

    And also our silver is still pending request after all documents been complied.

    Please advice.

    Thanks you

    Ignace

    • Margarita

      Hi Ignace,

      The deadline to transfer the coins was extended to January 13, 2020. Please read this this post carefully. You still have about 1 week to swap KCB for KBC.

      If your coins are not in your Karatbit account yet, are you sure that you are linking one Karatbit account to one Karatbars account?

      ———–

      Here are two key points from the above post (message from Karatbars).

      -KCBs still in Karatbars accounts will be send to Karatbit, provided the Karatbars account is linked to Karatbit. If this is not the case, a timely transfer cannot be guaranteed.

      -ATTENTION: Please note that you can have two accounts with Karatbars – one private and one business. You cannot link one Karatbit account to both Karatbars accounts. You must have and link a separate Karatbit account for each Karatbars account.

      ——-

      So, first, check whether you linked your Karatbars account to Karatbit. And second, check that you are linking only one Karatbit account to one Karatbars account.

      And also our silver is still pending request after all documents been complied.

      It should be approved soon. Given the holidays and that so many people are registering for Karatbit, the approval may take more time than usual.

      ——–

      Let me know if you have any other questions 🙂 Happy 2020!

  9. Leonorah

    Good afternoon
    I do not get any emails from you. I also tried to log in but was not successful. please register me.

    • Margarita

      Hi Leonorah,

      You mean you don’t get emails from Free with Gold newsletter? Please subscribe for the newsletter here.

      I also tried to log in but was not successful. please register me.

      Where exactly you got stuck? Let me know 🙂 Did you get a confirmation email from Karatbit? (check in your spam folder).

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