• Margarita

      Hi again Peter,

      To make sure I understand you correctly…

      1. I see that you are already registered with Karatbars with the name “peterojojox”.
      Can you get inside your backoffice? Can you explain me what you mean by your email was not registered?

      The issue you might be is that you are trying to register twice with the same email.
      Karatbars accepts the same email only once if you are trying to create multiple accounts.
      So, please use some other email and let me know if this works for you.

      2. I’m sorry Peter — it’s a long time to wait.
      Did you contact Mastercard support at karatbars@prepaidfinancialservices.com or +49 (0) 711 128 970 00 like I suggested earlier?

      3. You tried to register with Karatpay but your email (ojojopeter33@gmail.com) was rejected?
      Again,the problem might be is that you are trying to use this same email to register the second time for Karatpay.
      Please use other email and let me know how it goes for you.

      Have a beautiful day 🙂

    • Margarita

      Hi Peter,

      That’s very interesting 😉

      Why would your sponsor have access to your gmail account? And you don’t?!

      Of course, you will have trouble doing anything with your Karatbars account.

      Here is what I suggest you do.

      Ask your sponsor to give you the login and password to peter.ojojo3121@gmail.com account.

      Once you can login, change the password and don’t give access to anyone unless it’s your spouse or children 🙂

      Let me know how it goes.

    • Margarita

      Good morning Peter,

      So, now you can login into your inbox… good 🙂
      Still not working?? You don’t get any Karatbars notifications? Something else? In order for me to help you, please explain exactly what you mean.

    • Margarita

      Hi Peter,

      Okay, how about you create a new gmail account?

      Then update your Karatbars profile with a new email:

      1. To do this, log in into your Karatbars backoffice.

      2. Then hover over ‘Profile’ and click ‘Edit Profile’. See screenshot here.

      3. Type in your new email and click ‘Update Profile’. Done!

  1. Good evening. My gmail is not working I can not send message and I have not receive my MasterCard from FedEx in Nigeria Delta state for over three months now am still waiting for my MasterCard from FedEx pls I need help from Karatbars.

    • Margarita


      I’m sorry you experience so much trouble.

      Did you try to call Karatbars Mastercard customer support?

      Use this number: +44-207-127-8165

      When I called them they resolved my issue quickly, so try giving them a call 🙂

  2. Michelle Holdip


    I linked my account however my coins have not been transferred. I would like to continue my transaction but can’t. I linked my accounts 3 January 2020.

    Could you help please.

    • Margarita

      Hi Michelle,

      Give it a few more days. But are you sure that you are linking only one Karatbit account to one Karatbars account?
      Here are two key points from the extension to Jan 13 message.

      -KCBs still in Karatbars accounts will be send to Karatbit, provided the Karatbars account is linked to Karatbit. If this is not the case, a timely transfer cannot be guaranteed.

      -ATTENTION: Please note that you can have two accounts with Karatbars – one private and one business. You cannot link one Karatbit account to both Karatbars accounts. You must have and link a separate Karatbit account for each Karatbars account.
      So, check that you are linking only one Karatbit account to one Karatbars account.

      Have an awesome week 🙂

  3. Frik Buys

    Please can someone help me. I cannot login to my Karatbit account. I have sent a few requests to the so called help desk but all in for nothing. Please I need help or at least help me get my money back.
    Thank you

    • Margarita


      It’s all good.

      Karatbars support staff is getting too many requests and is not able to handle them efficiently, but they are working on improving the customer support system.

      Is 2FA keeps returning as wrong?

      Ask Karatbit to deactivate 2FA for your account. Send these 3 documents to support@karatbit.com again:

      1. Copy of your ID card (a secondary identification document can be required)
      2. A selfie with you holding your ID card
      3. Your Skype Username (if you don’t own a Skype account, please create one).

      Just a little patience and whenever negative thoughts come up shift them to positive, and eventually everything will be working just the way you want (even if there are disasters happening around) 🙂

      • Violet Bronkhorst

        Hi Magarita easy for you to tell us not to be negative, dealing with Karatbars and Karatbits are a nightmare. I send an email to support@karatbit,com to disable the 2FA code for my and my husbands account got a message the email was not delivered address not found, this happens a few times. Can you please contact support on my behalf. I need the 2FA codes disabled on my account vibronkhorst@gmail.com and my husband peetbronkhorst@gmail.com need to get into our accounts to do the changes before 15th October Hope I will get some action very frustrating typing these emails with no progress

    • Margarita

      Hi Ricardo,

      When trying to reset your password, check your spam folders. Sometimes, Karatbars emails end up in there!

      If you find ‘reset password’ email in your spam folder, be sure to whitelist Karatbars emails addressees: support@karatbars.com and others.

      All is going for the best in your life! Be happy 🙂 Happy Easter!

  4. Nelson de jesus cardoso

    Hi my name is Nelson cardoso. I have opened a affiliate bronse account with karatbars my user name is gandola 500
    I have received mymaster card but I can’t activate it because i forgot my password for my karatbars account, my old email address is dejesus@sky.com no longer in use, so please can you please change my email address to my new email address that is Stmsound600@Gmail.com so i can opdate my password for my karatbars account.

    • Margarita

      Hi Nelson,

      Congrats on receiving your Mastercard!

      To be able to get into your account, first you will have to reset your password.

      Simply click ‘Forgotten password’ link on this page.


      Then activate your Mastercard.


      Then to change your old email address (dejesus@sky.com) to Stmsound600@Gmail.com, follow the steps below.

      1. In Karatbars backoffice hover over ‘Profile’ and then click ‘Edit Profile’.

      2. Input your new email and click ‘Update Profile’. Done!

      I’m a Karatbars affiliate, not a customer support, so I can’t change your email address or do anything with your account…

      This should be an easy process.

      Expect good things this week 🙂

  5. Gerhardus Johannes Strydom

    My acc has been suspended, for AML activities. This is not the case, I only tried to by Bitcoin with my KBC, please give this matter your urgent attention.

  6. Good afternoon, I live in SA and I am trying to disable my 2FA for Karatbit since 30th June 2020. I have sent numerous emails but my query is not being resolved

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