8 Comments

    • Margarita

      Hi Mamosalla,

      I’m looking into where you should input this code.
      In Karatbit people have a 32-character backup code, yes, which is a bit different from what is described by the CryptoDad video I provided above.
      Jan 13 deadline may be extended again given that many people have trouble with 2FA (that’s what I’m thinking)
      When I figure out how do recover 2FA with that 32-character backup code I’ll publish a post on this and you will get notified.
      All will be good 🙂

  1. Hello Margarita
    Sure I got the tutorials so, my needs to be deactivated and I had sent ( copy of ID , selfie with ID holding and my Skype surname ) everything they request since on the 7th but nothing as a feedback , even sometimes I’m trying to phone but phone ☎️ all rings busy the same as today.. why sister ?

    • Margarita

      Hi Cedrick,

      Okay, yes, you did your part.

      Karatbars is not answering because they need to improve the customer support system…

      I’m attempting to see how to use the backup code to recover 2FA given that the CryptoDad video doesn’t work.

      You have a 32-character backup code, correct?

      This deadline may be extended again given that many people have trouble with 2FA.

      I’ll be back to you.

      All will be wonderful 🙂

    • Margarita

      Hi Cedrick,

      I’m attempting to see how to use the backup code to recover 2FA given that the CryptoDad video doesn’t work.

      You have a 32-character backup code, correct?

      This deadline may be extended again given that many people have trouble with 2FA.

      I’ll be back to you.

      All will be wonderful 🙂

  2. SHAHID MUHAMMAD

    Dear Margarita,

    I would like to inform you that on 24-DEC-2019 i tried to login my karatbit account but unfortunately not able to login due to i sold my phone and did not remember 2FA security, i contacted karatbit support team for long time and sent several emails but no one reply even i asked them the deadline of KCB change to KBC till today i did not receive any reply or deactivate my 2FA from karatbit account now my concern is how i will change my KCB to KBC if support tema not reply my this is not my fault even i provided the require documents

    • Margarita

      Hi Shahid,

      Yes, that’s frustrating, Karatbars support needs to be improved, and yes, you did your part.

      To deactivate 2FA, send these 3 documents to support@karatbit.com again:

      1. Copy of your ID card (a secondary identification document can be required)
      2. A selfie with you holding your ID card
      3. Your Skype Username (if you don’t own a Skype account, please create one).

      Yet, at the same time, Karatbars staff has been very busy with the hard fork and many people were doing the linking and having 2FA issues in the last minute.

      Have you linked your Karatbit to Karatbars account in the past? If you did, then you are done.

      If you haven’t linked, do the linking whenever you are able to login to your Karatbit account. You still have 5 months to do the linking.

      Once you link them, Karatbars staff will transfer the coins to your Karatbit account.

      At this time (the deadline was Jan 13), all KCB coins that get transferred to Karatbit will go towards Gold Standard Bank shares (GSB IPO vouchers). Which may turn even better than if you were to convert your KCB to KBC coins. Everything is ultimately happening for our own good!

      For the future, give Karatbars staff a hand, and try to stay on top of the updates and do everything earlier. Subscribe to the Free with Gold newsletter and you will be on top!

      This should make you feel better 🙂 Let me know if there is anything else.

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