87 Comments

    • Margarita

      Hi Doris,

      What is the reason you can’t register?

      Is there an error message at some step? Something else?

      Let me know 🙂

    • Margarita

      Hi Doris,

      Oh yes, I had the same problem.

      If you entered the code more than 10 times, then the code you are entering may not be associated with your account.

      If you use Google Authenticator for several accounts, are you sure that this code is associated with this Karatbit account?

      If you are sure, than I’d clear cookies and try entering the code again.

      If it doesn’t work:

      1. Then I’d email Karatbit at support@karatbit.com and ask them to disable 2FA code for your Karatbit account.

      2. Then re-install Google Authenticator app on your phone.

      3. Then log in into your Karatbit account once Karatbit deactivated your 2FA.

      4. After that, just re-activate 2FA and you should be good to go.

      Let me know if it works 🙂

      • Francais

        Hi my name is Francais I have the same problem. I have write several email to the customer support to deactivate my 2FA code but they are not responding on my emails. it is been more than 3 months I am not able to login on my karatbit. So there any specific number I can call them?

        • Margarita

          Hi Francais,

          Yeah, 3 months is a long time — thank you for being patient. I know that Karatbars is working on ways to improve their support system.

          Yes, there is a phone number you can call.

          If you live in Canada or US use this phone number: +1 224 829 00 47. For English press 2.

          *English support is open: Monday – Saturday: 9am – midnight CET

          If you live in the European Union use this phone number: +49 (0) 711 128 970 00. For German, Spanish or French, press 1.

          *Support in these languages is open: Monday – Thursday: 9.30am – 12.30pm & 1.30pm – 6pm CET. Friday: 9.30am – 12.30pm & 1.30pm – 4pm.

          All will be awesome ? Merry Christmas!

      • Edward Schrade

        I’m having the same problem and I contacted support and they haven’t helped me one bit. I’m trying to verify the vouchers to no avail. I’m not getting any answers to any of my questions from anyone about my phone that’s been 4 months now since I bought it and my coins are gone out of my account.????????

        • Margarita

          Hi Edward,

          I apologize for a delay. Thanks you for dropping by.

          To receive response from Karatbars, please be a little patient. Here are Karatbars emails and phone numbers.

          Verify vouchers? They are still being processed. Please go to your Karabit account to check that.

          You coins are gone from your Karatbars account? All coins were transferred to Karatbit platform when KCB exchange to KBC/vouchers took place (back in December 2019 and January 2020). Please check your Karatbit account(s).

          People are getting their phones in order they have purchased them. So, in your case, it looks like there is a bit of waiting still to do – should be arriving soon!

          Expect miracles in 2020 🙂

  1. Hello i bought some KBC with almost 0.678btc and I only get a 0.998000 kbc and you guys are saying bitcoin is not reversible so is it fair that way whilst they can see the transaction and everything there

    • Margarita

      Good morning Wilson,

      You bought KBC with almost 0.678btc and you got nothing? 0.998000 KBC.. a typo?

      When and where did you buy the coins?

      – If you bought KBC at its ICO stage, in 2018… There were some delays in distributing the coins (and KBC bonuses) due to this.

      However, like Harald Seiz said, people will receive all their KBC purchases and KBC bonuses sooner or later.

      Please contact Elizabeth at elizabeth.cruz@karatbars.com and tell her about the issue with your KBC purchase.

      – If you bought KBC on exchanges other than Karatbit… then you would need to contact them and ask to correct your transaction.

      – If you bought the coins on Karatbit, contact support at support@karatbit.com.

      I believe this should help you 🙂

    • Margarita

      Hey Doris,

      Here is your comment in English.
      HI
      I HAVE TRIED TO ENTER http: //WWW.KARATBIT EXCHANGE PLATFORM IN MY LAPTOP AND NOTHING
      LEAVE A GREEN PADLOCK THEN THEN PUT HTTPS /:

      It’s not very clear…

      You want to access Karatbit?
      Enter karatbit.com into the url field. (It’s https://karatbit.com/ if you are wondering )

      If it doesn’t come up try in a different browser (Chrome, Firefox, Microsoft Edge) or on a different device (your smartphone).

      As far as I’m aware the website seems to be working without interruptions.

      (I don’t understand Spanish).

      🙂

  2. alicia

    my registration went through, but i am unable to access karatbar autherization, it states,

    You are not allowed to link your Account, please activate your 2Factor-Authentication (2FA)

    i dont understand this, as i am still trying to understand the Karatbars system myself.

    can you help plz.

    alicia

    • Margarita

      Hey Alicia,

      You want to link your Karatbit account to Karatbars?

      Yes, first you need to activate 2 Factor Authentication (it’s a mandatory security feature). See how to activate 2FA here.

      Then, to link your Karatbit account to your Karatbars account, scroll to the bottom of this page and watch the video.

      Let me know if there is anything else I can help you with 🙂

  3. NATHANIEL EDWARD BROWN

    Margarita , plb. ease assist I accidently removed the app off my phone , sent two requests for asistance , tovno qvail..

    • Margarita

      Hi Nathaniel,

      It’s all good. Simply email Karatbit at support@karatbit.com and ask them to disable 2FA code for your Karatbit account. They may take time to answer, so a little patience 🙂

      1. Once 2FA is deactivated you will be able to log in into your account without having to enter 2FA code.

      2. After you login, while staying on the same page, scroll down and you will see “You are not allowed to place orders. Please activate your 2FA” message.

      3. Then download Google Authenticator app on your phone again. Then, to re-activate 2FA follow this tutorial.

      Now, if you want to transfer KBC/KCB coins to your Karatbit account and you have your coins in some other exchange or wallet, then mention that in your email to Karatbit. So that you can do the transfer before December 15, 2019.

      To transfer coins, you just need your Karatbit address — no need to log in. (Your Karatbit address is called ‘KBC Deposit Address’ on the attached picture).

      To look up your Karatbit address without logging into Karatbit, look through any deposits to Karatbit you did in the past.

      Depending where you have your coins, to look up past transactions without logging anywhere, you can use Ethplorer.

      If you haven’t done any transactions, then mention in your email to Karabit
      that you need to know your Karatbit address. So that you can transfer coins before December 15.

      This should help — let me know if you have any issues 🙂

      p.s. I removed your phone number and username from the comment for security reasons.

  4. Prudence

    I can’t login to my account it’s just become blank without even asking me to enter my password I have emailed karatbit several times without any help please assists

    • Margarita

      Hey Prudence,

      It probably was a temporary website maintenance. I was just able to access the website and login successfully.

      So, you should be able to login now.

      Currently, Karatbit.com may be slow or may be down at times because there is a lot of people registering for Karatbit this week. Plus when you go to ‘Dashboard’ you can see the message ‘We are working on some cool updates. You may experience some functionalities not working the upcoming week’ .

      Have a beautiful day 🙂

    • Margarita

      Hey Celeste,

      Thank you for dropping by 🙂

      It looks like the website was down.

      It’s now working and you can go ahead and log in.

      Note, this week, when you go to Karatbit.com you may experience interruptions in service because there is a lot of people registering for Karatbit.

      In addition, when you go to ‘Dashboard’ you can see the message ‘We are working on some cool updates. You may experience some functionalities not working the upcoming week’.

      So, a little patience and all will be smooth 🙂

      • Hi, please help me. I want to register on karatbit website. But after entering all details there is no submit button. Thus after saying not a robot there is nothing to continue with. Thus unable to register.

        • Margarita

          Hi Amanda,

          I apologize for a delay in replying.
          Karatbit stopped operating over a year ago… so sorry for this..

          As you may know the company experienced and is experiencing major challenges.
          Please join this Telegram group to keep yourself updated (it’s a lot of waiting with this company nowadays). It’s run by the top affiliates who know Karatbars management a little more.
          This is a POSITIVE group for honourable patient people. If you are going to share that link, please only with those people who are Honorable and Respectful. Thank you.

          https://t.me/joinchat/Ppvh5cOaQbRlMDZk

          🙂

  5. Evelyn Valerio

    I cannot activate my 2step verification from my karatbit account. Everytime I hit the Activate 2step verification button and enter the code generated by the google authenticator I gat a message saying the code was wrong. I”ve tried it several times to make sure I enter a fresh code but it keeps coming back with the same error message.

    • Margarita

      Hi Evelyn,

      Thank you for dropping by 🙂

      I had the same problem.

      Somebody has asked an identical question so I’m copying the answer below:

      ——-

      If you entered the code more than 10 times, then the code you are entering may not be associated with your account.

      If you use Google Authenticator for several accounts, are you sure that this code is associated with this Karatbit account?

      If you are sure, than I’d clear cookies and try entering the code again.

      If it doesn’t work:

      1. Then I’d email Karatbit at support@karatbit.com and ask them to disable 2FA code for your Karatbit account.

      2. Then re-install Google Authenticator app on your phone.

      3. Then log in into your Karatbit account once Karatbit deactivated your 2FA.

      4. After that, just re-activate 2FA and you should be good to go.

      ——-

      Are you trying to link your Karatbit account to Karatbars? Then mention that in the email so that they know you want to do that.

      🙂

  6. Frans Dirabe Morakabi

    Hi i ‘m Kgasa I want to sign with karatbit I struggle can you please help and to top up profit package from gold to VIP

    • Margarita

      Hi Frans,

      You are trying to register with Karatbit… let me know where exactly you are stuck?

      How to upgrade a profit package from Gold to VIP? I’ll have to ask somebody who may know – so will get back to you later with the answer. (I know you can do this with physical Business Packages).

    • Margarita

      Hi Frans,

      I apologize for a long delay.

      I had to find out whether you can do it or not.

      Unfortunately, you can’t upgrade a gold package to VIP.

      However, do the following.

      Call Karatbras at +1 224 829 00 47 (Canada or US) or +49 (0) 711 128 970 00 (EU and UK) and say that you want to get a VIP business status.

      Say that you already have a gold status (from a profit package) and you are looking to pay the difference.

      Update me how it goes.

      Expect success in the new decade 🙂

    • Margarita

      Hey Dale,

      Karatbit sometimes experiences very short service interruptions.

      Please try accessing the website now 🙂

      Merry Christmas!

  7. Sassou

    hello,

    I want to change my bank statement on KYC GOLD at Karatbit.com , i send a request at support but they never answer me.

    Can i told them that i want to reset all my KYC to do that ?

    • Margarita

      Hi Sassou,

      Karatbit may take time to answer (they are working on improving their support system) – so a little patience is required.

      Tomorrow call Karatbars and communicate that you want to change your KYC info on Karatbit:
      +1 224 829 00 47 (Canada or US) or +49 (0) 711 128 970 00 (EU and UK).

      Expect wonders in 2020 🙂

    • Margarita

      Hi Martha,

      Please log out and log in again. Sometimes Karatbit experiences interruptions, so wait a bit.

      Laugh and smile a lot in 2020 and all will be easy and fun 🙂

    • Margarita

      Hi Willem,

      Sometimes Karatbit experiences interruptions in service, so please wait a bit.

      Expect ton of joy in 2020!

    • Margarita

      Hi Heyward,

      Please re-register. You will be able to because your email or phone hasn’t been registered (because you haven’t verified your account 😉 )

      If you’re still experiencing problems call Karatbars explaining the issue: +1 224 829 00 47 (Canada or US) or +49 (0) 711 128 970 00 (EU and UK).

      Have an exciting 2020!

  8. Hi. We wanted to swap the kcb coins to kbc but until now our couns in karatbar has not been transferred to karatbit. And they said after January 4, 2020 it will be automatically became IPO.

    But we want to change it to kbc what should we do? We already emailed the support.

    And also our silver is still pending request after all documents been complied.

    Please advice.

    Thanks you

    Ignace

    • Margarita

      Hi Ignace,

      The deadline to transfer the coins was extended to January 13, 2020. Please read this this post carefully. You still have about 1 week to swap KCB for KBC.

      If your coins are not in your Karatbit account yet, are you sure that you are linking one Karatbit account to one Karatbars account?

      ———–

      Here are two key points from the above post (message from Karatbars).

      -KCBs still in Karatbars accounts will be send to Karatbit, provided the Karatbars account is linked to Karatbit. If this is not the case, a timely transfer cannot be guaranteed.

      -ATTENTION: Please note that you can have two accounts with Karatbars – one private and one business. You cannot link one Karatbit account to both Karatbars accounts. You must have and link a separate Karatbit account for each Karatbars account.

      ——-

      So, first, check whether you linked your Karatbars account to Karatbit. And second, check that you are linking only one Karatbit account to one Karatbars account.

      And also our silver is still pending request after all documents been complied.

      It should be approved soon. Given the holidays and that so many people are registering for Karatbit, the approval may take more time than usual.

      ——–

      Let me know if you have any other questions 🙂 Happy 2020!

  9. Leonorah

    Good afternoon
    I do not get any emails from you. I also tried to log in but was not successful. please register me.

    • Margarita

      Hi Leonorah,

      You mean you don’t get emails from Free with Gold newsletter? Please subscribe for the newsletter here.

      I also tried to log in but was not successful. please register me.

      Where exactly you got stuck? Let me know 🙂 Did you get a confirmation email from Karatbit? (check in your spam folder).

  10. ntokozo

    Hi i buy gold last year august they say it will lounge on September last year next they say December 15 now January what is happening here

    • Margarita

      Hi,

      I apologize for a delay.

      I don’t quite understand you mean… Are you talking about hard fork, KBC – casgold exchange, something else?

      Please clarify 🙂

  11. queenie

    Hi, How can I withdraw my kbc now that the exchange button is gone in karatbit. What are some of the alternatives on how I could get QR codes for withdrawal? I’ve been contacting the karatbars but they aren’t responding to my question.

    • Margarita

      Hi Queenie,

      The ‘exchange’ button should be back soon.

      The 100 KBC – 1 gram gold exchange is gone now (but you still can redeem all your QR codes if you have any)

      Instead the ‘Goldminer’ promotion is coming on February 1.

      At the moment, there are no alternatives, we just have to wait for now. I’ll notify when there are any updates (Subscribe to the newsletter; scroll up, on the right)

      🙂

  12. Hello Margarita!!

    The reason I’m here is to ask you a few Questions please,,,,,

    I could not get access to the exchange regarding to my 2FA lost and it sorted now ( thanks)

    1) please tell me for how long my KCB will still be kept in the bank for using ?

    2) are there Valler still the same as 1 gram= to 75 coins like KBC too ?

    3) in case I want to buy some new gram s ( right) are there going to be KCB as I still on this or will it be exchanged to KBC straight ?

    Regarding Mr: Cedrickgold ( thanks a lot I expecting your feedback Margarita )

  13. Andrzej

    ?I transferred Bitcoin from my Karatbit platform into con base platform but |It says only executing -It does not say completed

    Can you help ,please.

    • Margarita

      Hi Andrzej,

      Does it say ‘completed’ now?

      When doing such transactions give them time, it’s the usual process.

      Smile big 🙂

  14. Mick Durcan

    Karatbit has absolutely disgraceful customer service.
    I emailed countless times and I’m at the end of my tether.No body ever replies and this must be A scam company that doesn’t exist??
    I needed to get in touch with someone before 31st July as the Reduction Plan deadline for 25% bonus is this date.
    Absolutely disgusted with this company!!

    • Margarita

      Hi Mick,

      Please change your attitude towards Karatbit and everything will change.

      Show 100% respect towards the company and think only good about it and you will see miracles unfolding before your eyes 🙂

      (I don’t have any problems with Karatbit)

    • Mick Durcan

      Do u work for Karatbit Margarita?
      Perhaps u can help me to get in contact with them to sort out my issues.
      All I’m asking for is somebody to reply to my emails.

      • Margarita

        Mick, I am only an affiliate, so I don’t work for Karatbit in any way.

        Sure:

        1. First, realize that we create 100% of our reality.

        If something or someone doesn’t behave the way we want, we can hold responsible only ourselves.

        2. Forgive yourself and make peace with yourself.

        3. Mentally forgive Karabit and make full peace with all that is related to Karatbit. If you reacted via email, send Karatbit an apology letter.

        4. Visualize yourself getting an awesome response from Karatbit.

        Feel the joy and contentment of getting the response – smile and say ‘yahooo’!!! In short, do what you would do if you just got the response from Karatbit for real.

        5. Now, send a letter to support@karatbit.com while being in a mood of peace and expectancy of an awesome response.

        6. Stay happy and in peace throughout the day.

        7. Get an awesome response from Karabit!!!!

        Let me know how it goes 🙂

        By the way, you can use the above procedure to create anything in your life – small or big 🙂

  15. Hi Margarita
    My name Samson Obinna. Ive been trying to log in into Karatbit and my authenticator that I have is not working and I have sent an email over and over since July 31st. Up to now there’s no response and I’m a bit worried. I don’t know what to do. Please kindly help.

  16. Hi Margarita thank you for your help, I was able to do what you asked me to do. I opened Skype account and I downloaded my passport and my face photo together with my password, forwarded it to support@karabit.com but it came back undelivered. It came back that ‘the email account that I tried to reach is over quota’ and it said ‘please direct to 52 the recipient to 522 https://support.google.com/mail/?p=OverQuotaPermn5si14168503wmi.66 – gsmtp.

    • Margarita

      Hi Bahram,

      Karatbit is no longer accepting deposits (out of operation)… KBC is no more anymore either. Now there is G999 in place of KBC.

      All KCB had to be transferred to GSTrade by Dec 15, 2020…

      All is for the better. That means there is something much better for you than KBC 🙂

  17. Rob Jones

    Hi , I have been 2 months for my KYC silver verification, and still no response.
    When mailing th support@karatbit.com, the message is ” mailbox full ”
    Does this mean that there is no more support at all,as I have sent numerous messages via the support channel,and have received only automated responses.

    Please help me with this problem .

    Many thanks.

    • Margarita

      Hi Rob,

      I am sorry you are experiencing frustration Dear.
      Karatbit stopped operating back in December.
      Now there is GSTrade instead of Karatbit…

  18. Rob Jones

    Hi Margarita, thanks for replying to my mail, really appreciated.
    I have a few ethereum on Karatbit which I am trying to recover, does that mean I have lost it completely. I did transfer the Kbc to Gstrade , but was unable to withdraw the ethereum.
    Thanks for your assistance , it is truly appreciated.

    • Margarita

      Hi Rob,

      I apologize for delay Dear.
      Did you try to transfer that ethereum to your local cryptocurrency exchange?
      In summer and this December 2020, I was able to transfer Bitcoin to my local crypto exchange here in Calagry, and then swap it for CAD.
      Try to do it now Rob.
      Let me know how it goes 🙂

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