Want to call or email Karatbars customer support or its daughter companies? What contact you will use below depends on your issue and where you live.
If you want to resolve your issues / questions faster, call instead of using an email.
If you live in Canada or US use this number: +1 224 829 00 47.
For English press ‘2’.
Support in English is open Monday – Saturday: 9am – midnight CET
If you live in the European Union use this number: +49 (0) 711 128 970 00.
For German, Spanish or French, press ‘1’.
Support in these languages is open Monday – Thursday: 9.30am – 12.30pm & 1.30pm – 6pm CET. And Friday: 9.30am – 12.30pm & 1.30pm – 4pm
If you live in Canada or US, use this number: 001-518-751-9114.
If you live in the European Union, use this number: +44-207-127-8165
Use this email: support@karatbars.com
Use this email: support@karatbars.com
Use this email: support@karatpay.net
Use this email support@karatbit.com
Use this email: karatbars@prepaidfinancialservices.com
If you want to use regular mail or visit Karatbars headquarters, here is a physical address of Karatbars International:
Karatbars International GmbH
Vaihinger Straße 149A
70567 Stuttgart
Germany
Karatpay and Karatbit phone numbers are coming!
Leave any concerns or questions below — you will receive a respond fast.
Good morning. My email was not register so I want it to be registered in my back office .thank you ojojopeter33@gmail.com .
This my email is not working in Karatpay
I have not receive my MasterCard for over three months now thank you for your concern.
Hi again Peter,
To make sure I understand you correctly…
1. I see that you are already registered with Karatbars with the name “peterojojox”.
Can you get inside your backoffice? Can you explain me what you mean by your email was not registered?
The issue you might be is that you are trying to register twice with the same email.
Karatbars accepts the same email only once if you are trying to create multiple accounts.
So, please use some other email and let me know if this works for you.
2. I’m sorry Peter — it’s a long time to wait.
Did you contact Mastercard support at karatbars@prepaidfinancialservices.com or +49 (0) 711 128 970 00 like I suggested earlier?
3. You tried to register with Karatpay but your email (ojojopeter33@gmail.com) was rejected?
Again,the problem might be is that you are trying to use this same email to register the second time for Karatpay.
Please use other email and let me know how it goes for you.
Have a beautiful day 🙂
My sponsor register with this peter.ojojo3121@gmail.com
But this gmail is with my sponsor I can not receive message from that gmail is only my sponsor will receive it
Hi Peter,
That’s very interesting 😉
Why would your sponsor have access to your gmail account? And you don’t?!
Of course, you will have trouble doing anything with your Karatbars account.
Here is what I suggest you do.
Ask your sponsor to give you the login and password to peter.ojojo3121@gmail.com account.
Once you can login, change the password and don’t give access to anyone unless it’s your spouse or children 🙂
Let me know how it goes.
OK thank you I will send message to my sponsor thank you
Sure!
Good morning sister. My gmail is not working for over seven day now I can go to my inbox ojojopeter33@gmail.com
Good morning Peter,
So, now you can login into your inbox… good 🙂
Still not working?? You don’t get any Karatbars notifications? Something else? In order for me to help you, please explain exactly what you mean.
Good evening. My gmail is not working I can not send message
Hi Peter,
Okay, how about you create a new gmail account?
Then update your Karatbars profile with a new email:
1. To do this, log in into your Karatbars backoffice.
2. Then hover over ‘Profile’ and click ‘Edit Profile’. See screenshot here.
3. Type in your new email and click ‘Update Profile’. Done!
Good evening. My gmail is not working I can not send message and I have not receive my MasterCard from FedEx in Nigeria Delta state for over three months now am still waiting for my MasterCard from FedEx pls I need help from Karatbars.
Peter,
I’m sorry you experience so much trouble.
Did you try to call Karatbars Mastercard customer support?
Use this number: +44-207-127-8165
When I called them they resolved my issue quickly, so try giving them a call 🙂
Hi
I linked my account however my coins have not been transferred. I would like to continue my transaction but can’t. I linked my accounts 3 January 2020.
Could you help please.
Hi Michelle,
Give it a few more days. But are you sure that you are linking only one Karatbit account to one Karatbars account?
———
Here are two key points from the extension to Jan 13 message.
-KCBs still in Karatbars accounts will be send to Karatbit, provided the Karatbars account is linked to Karatbit. If this is not the case, a timely transfer cannot be guaranteed.
-ATTENTION: Please note that you can have two accounts with Karatbars – one private and one business. You cannot link one Karatbit account to both Karatbars accounts. You must have and link a separate Karatbit account for each Karatbars account.
——
So, check that you are linking only one Karatbit account to one Karatbars account.
Have an awesome week 🙂
Please can someone help me. I cannot login to my Karatbit account. I have sent a few requests to the so called help desk but all in for nothing. Please I need help or at least help me get my money back.
Thank you
Hi,
It’s all good.
Karatbars support staff is getting too many requests and is not able to handle them efficiently, but they are working on improving the customer support system.
Is 2FA keeps returning as wrong?
Ask Karatbit to deactivate 2FA for your account. Send these 3 documents to support@karatbit.com again:
1. Copy of your ID card (a secondary identification document can be required)
2. A selfie with you holding your ID card
3. Your Skype Username (if you don’t own a Skype account, please create one).
Just a little patience and whenever negative thoughts come up shift them to positive, and eventually everything will be working just the way you want (even if there are disasters happening around) 🙂
Hi Magarita easy for you to tell us not to be negative, dealing with Karatbars and Karatbits are a nightmare. I send an email to support@karatbit,com to disable the 2FA code for my and my husbands account got a message the email was not delivered address not found, this happens a few times. Can you please contact support on my behalf. I need the 2FA codes disabled on my account vibronkhorst@gmail.com and my husband peetbronkhorst@gmail.com need to get into our accounts to do the changes before 15th October Hope I will get some action very frustrating typing these emails with no progress
Violet,
Just sent an email to Karatbit… Will let you know what I get back 🙂
Violet,
Just sent an email… Will let you know what I get back 🙂
Hi,
I can’t in my account, I have requested tons time a password change and don’t get the email with the link to change my password.
Ricardo
Hi Ricardo,
When trying to reset your password, check your spam folders. Sometimes, Karatbars emails end up in there!
If you find ‘reset password’ email in your spam folder, be sure to whitelist Karatbars emails addressees: support@karatbars.com and others.
All is going for the best in your life! Be happy 🙂 Happy Easter!
Hi my name is Nelson cardoso. I have opened a affiliate bronse account with karatbars my user name is gandola 500
I have received mymaster card but I can’t activate it because i forgot my password for my karatbars account, my old email address is dejesus@sky.com no longer in use, so please can you please change my email address to my new email address that is Stmsound600@Gmail.com so i can opdate my password for my karatbars account.
Hi Nelson,
Congrats on receiving your Mastercard!
To be able to get into your account, first you will have to reset your password.
Simply click ‘Forgotten password’ link on this page.
____
Then activate your Mastercard.
___
Then to change your old email address (dejesus@sky.com) to Stmsound600@Gmail.com, follow the steps below.
1. In Karatbars backoffice hover over ‘Profile’ and then click ‘Edit Profile’.
2. Input your new email and click ‘Update Profile’. Done!
I’m a Karatbars affiliate, not a customer support, so I can’t change your email address or do anything with your account…
This should be an easy process.
Expect good things this week 🙂
My acc has been suspended, for AML activities. This is not the case, I only tried to by Bitcoin with my KBC, please give this matter your urgent attention.
Hi Gerhardus,
Please let Karatbit know of this situation by emailing staff at support@karatbit.com 🙂
I also live in South Africa, send email to disable 2FA code, email was returned, support@karatbit.com no support from these people even their support email address is not working, so sick of them
Hi Violet,
I understand your feelings.
I send an email to Karatbit.
Still it’s always only beneficial to be respectful when asking Karatbit to disable 2 FA for you 🙂
Good afternoon, I live in SA and I am trying to disable my 2FA for Karatbit since 30th June 2020. I have sent numerous emails but my query is not being resolved
Hi Jeremiah,
Sure.
Please scroll down to “Ask Karatbit / Karatbars to deactivate 2FA” here:
https://freewithgold.com/how-to-recover-2fa-in-karatbit-karatbars-lost-phone-etc
🙂
I enquired at the Karabars support clerk on 12 Oct 2020 via Skype about my karabit account. The agent advised that my Karatbars and karabit accounts were linked on 30 December 2020. According to my accounts status at the time, it did not appear to be linked at all. After my affiliate send an email, the account was finally linked on 12 Oct 2020. My coins never made it in Karatbit account. can you kindly assist please.
Hi Mark,
Does it show that it linked now ?
With Karatbars, we have to give things time 🙂
Hello Margarita,
I have an issue with one of my affiliates who had to change his email after his fem months of hospitalisation.
We asked to change the email at Karatbars support and that was done perfectly.
But from Karatbit we do not get any response.
His Karatbars user ID is 72762197
the old email he used was branlantp2@gmail.com and the new email address is branlantp5@gmail.com
If you need to I can send you his Karatbit ID but I don’t know if it’s safe to write here.
Kind regards
Hi Giovanni,
I apologize for a late reply.
If still it wasn’t changed…
As you may have heard already, Karatbit goes out of operation on Dec 15 this year, so that’s probably why.
I’d just keep the old email if possible.
🙂
I withdrew usdt from my karatbar account on 13 December 2020 and it is still executing! Whats going on?
Hi Susan,
I apologize for a very late reply (the comment got lost).
I takes 24-48 hours. Is it completed now?
I am unable to transfer my gold from karatbar international to the new platform. I have no idea how to do this and cannot release my funds
Hi Dear Theresa,
Apologizing for a delay here.
You mean your gold from Karatbars backoffice to Freebay backoffice?
If yes, have you activated your Freebay account?
Also, you can file a delivery request for that gold right from Karatbars backoffice… if that is what you would like to do 🙂
Let me know where you are in terms of this 🙂
Who to contact in South Africa for queries? Because the support eMail I`ve been using all along does not respond. It is just a promise that “we come back to you in due course”.
Hi Fanele,
Are you contacting Freebay? Or Karatbars?
Pretty much, there is Freebay instead of Karatbars (although Karatbars backoffice is still functional).
The website is https://www.freebay.ch
And the email is support@freebay.ch.
Here is more about Freebay: https://www.freebay.ch/en/imprint
It may be a little hard to reach them, just be polite and they will eventually get back to you.
🙂
Hello, my name is Patrick Combes
I am writing to you because I am desperate: I ordered my gold in June 2020 and I have never received it. I have written to your support many times; the first few times, they told me to be patient, which I did. Still not seeing anything coming, I re-wrote several times to the support but no one answers me anymore …. Where is my order placed?
My order dates from 06-02-2020, its orederrid is 2006027153951844, it concerns 27 grams of gold, I paid 77.06 € to receive it. My Karatbars ID is 78235173, my username is alsalor, my mobile phone is +330647865424, my E-mail is contactviesereine@gmail.com.
Please help me and let me know about my order because I really need this gold, it is very important to me. Thanks in advance.
Hi Patrick,
I really apologize for such a late reply.
Yes, it’s very important that you receive it.
It’s just I am affiliate like you and have no direct contact to management…
It should arrive eventually.
As you know the company experienced and is experiencing major challenges.
Please join this Telegram group to keep yourself updated (it’s a lot of waiting with this company nowadays). It’s run by the top affiliates who know Karatbars management a little more.
This is a POSITIVE group for honourable patient people. If you are going to share that link, please only with those people who are Honorable and Respectful. Thank you.
https://t.me/joinchat/Ppvh5cOaQbRlMDZk
It’s going to ease things for you:)
Hi good day I need assistance how to trade
We are registered on V999 buy need help how to trade and how to purchase
We don’t want to draw cause we lost a lot
So please help us ASAP
Thanks Mathys Markgraaf
Hi Mathys,
I am sorry for such delay.
I wish I was able to trade.. however I am just an affiliate and have almost zero experience in trading.
Please contact support V999. They may give you a hand.
As you know the company experienced and is experiencing major challenges.
Please join this Telegram group to keep yourself updated (it’s a lot of waiting with this company nowadays). It’s run by the top affiliates who know Karatbars management a little more.
This is a POSITIVE group for honourable patient people. If you are going to share that link, please only with those people who are Honorable and Respectful. Thank you.
https://t.me/joinchat/Ppvh5cOaQbRlMDZk
🙂
I am the executor of the account of some karatbar owners Unfortunately they have passed away.
Thank youHow do I transfer the account to my address ? I would like to close out the account and get the funds to the appropriate parties !
Hi William,
I am sorry for such a delay.
An affiliate like you… The only way is to contact support. They have access to people’s accounts.
🙂
Hello margarita…am having issues with my kyc
Hi Obinna,
Apologizing for such a delayed reply.
Karatbars has been sold to US company. Yes, somewhat disappointing.
But Harald Seiz is still with the company.
With time we’ll be able to reclaim our assets.
Please follow “V999/MBASE and affiliate updates” in Telegram on your phone
Thank you.
Karatbars owes me money or gold. What kind of company is this anyway? I have tried several times to contact someone, with no success. No one is answering the phone. I am extremely, extremely disappointed in your company and your service. I just want my product, if it is even worth anything. I also have now consulted with an attorney to get further advice.
I would appreciate a response to this email, if you don’t mind.
Thank you
Hi Cordell,
Apologizing for such a delayed reply.
Karatbars has been sold to US company. Yes, somewhat disappointing.
But Harald Seiz is still with the company.
With time we’ll be able to reclaim our assets.
For updates, please follow “V999/MBASE and affiliate updates” in Telegram on your phone
Thank you.
p.s. I am just an affiliate like you.
Hi I have problem to go back in my backoffice of karatbars because I have forgotten my password and my email address have been changed and I have no way to go back in my old email address
My old address was gistap@hotmail.com
And my new address is now gistap1953@hotmail.com
Can you help me with my problem???
Thanks in advance
Gisèle Monette dit Boismenu
Gisele,
I apologize sorry for such a delayed reply.
I cannot do anything for you.
Karatbars has been sold to US company and currently out of operations pretty much.
We might be able to recover our assets in the coming future, however I am not 100% about that.
Please follow “V999/MBASE and affiliate updates” in Telegram on your phone for the updates on Karatbars.
On the other hand.
*If it can make you feel better – all is for the better. You will see!
Are you looking for a reputable networking company to make commissions and passive income?
Have you got decent social skills, online following or good at marketing or sales?
If yes.
I am promoting Centropix now.
I am going to add you to the newsletter and see what you think.
Feel free to unsubscribe if it’s not for you.
Please get back to me if you have any questions.