1. What happens when you try logging in and the part of the 2FA code tells you that secret invalid no matter how fast you insert the code .

    What happens when you wrote the wrong code and how can you get a new code and recover your account .

    • Margarita

      Hi Thabang,

      If you entered the code more than 10 times, then the code you are entering may not be associated with your account (you have 60 seconds to enter).

      If you use Google Authenticator for several accounts, are you sure that this code is associated with this Karatbit account?

      If you are sure, than I’d clear cookies and try entering the code again.


      If it doesn’t work:

      1. Then I’d email Karatbit at support@karatbit.com and ask them to disable 2FA code for your Karatbit account.

      It will be faster if you call: +1 224 829 00 47 (Canada or US) or +49 (0) 711 128 970 00 (EU and UK).

      2. Then re-install Google Authenticator app on your phone.

      3. Then log in into your Karatbit account once Karatbit deactivated your 2FA.

      4. After that, just re-activate 2FA and you should be good to go.

      Have joy in 2020 🙂

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